Miray Fashion · Policy

Exchange & Return

We want you to love what you wear. If something isn’t right, our exchange and return process is simple, fair, and customer-first.

Last Updated • 17 December 2025

At Miray Fashion, your satisfaction comes first. If you wish to exchange or return a product, please review the policy below for a smooth, transparent, and hassle-free experience.

7-Day Exchange & Return Policy

We offer a 7-day exchange and return window from the date of delivery. Requests made within this period are accepted as per the eligibility conditions mentioned below.

Eligibility Conditions

Product must be unused, unwashed, and unworn.

All original tags and packaging must be intact.

Item must be returned in its original condition.

Clear product images may be required for verification.

How to Request an Exchange or Return

Go to Orders

Visit your account and open the Orders section.

Select Request

Choose the item and select exchange or return.

Submit Details

Follow the instructions and submit the required details.

Exchanges

Exchanges depend on product availability. If the requested item or size is unavailable, we may offer a refund or a suitable alternative.

Returns & Refunds

Refunds are processed only after product inspection and approval.

Eligible refunds are usually processed within 5–7 business days.

Refunds are issued to the original payment method where applicable.

Bank or payment gateway processing timelines may vary.

Non-Eligible Items

Final sale or clearance items.

Customized or personalized products.

Products showing signs of use, wash, damage, stain, or missing tags.

Need help with an exchange or return?

Our support team is here to help you with exchange, return, pickup, refund, and product-related queries.

Contact Support Read FAQs

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Important: By placing an order with Miray Fashion, you agree to this Exchange & Return Policy. The latest version published on this page will always apply.