Miray Fashion · Policy

Cancellation & Refund

Simple, transparent, and customer-first. Everything you need to know about cancellations and refunds at Miray Fashion.

Last Updated • 17 December 2025

At Miray Fashion, your satisfaction matters. If something doesn’t feel right, we offer a clear and stress-free cancellation and refund process designed to respect your time and trust.

01

Order Cancellation

You may cancel your order as long as it has not been shipped. Once the order is shipped, cancellation is not possible and you may request a return after delivery.

Unshipped orders can be cancelled from your account or by contacting Support.
Once shipped, cancellation cannot be processed.
After delivery, eligible orders may be handled under our return process.
02

7-Day Refund Policy

Refund requests can be raised within 7 days of delivery, subject to product eligibility and verification.

Products must be unused, unwashed, and returned with original tags.
Products showing signs of alteration, use, or damage may not be eligible.
Refund approval is subject to product inspection.
03

How to Request a Refund

1

Open Orders

Go to your account and open the Orders section.

2

Select Product

Choose the product and submit a refund request.

3

Wait for Review

Our team will verify the request and guide you further.

04

Refund Processing Time

Eligible refunds are usually processed within 5–7 business days after approval.
Refunds are credited to the original payment method where applicable.
Bank or payment gateway timelines may vary after refund initiation.
05

Exceptions

Final sale or clearance items.
Customized or personalized products.
Used, washed, altered, damaged, or tagless items.

Need help or clarification?

Our support team is always ready to assist you with cancellation, refund, return, and order-related questions.

Contact Support Read FAQs
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Important: By placing an order with Miray Fashion, you agree to this Cancellation & Refund Policy. This policy applies to all orders placed on Miray Fashion.